Privacy Policy
Last updated: May 12, 2026
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully before using our services. By accessing or using our platform, you acknowledge that you have read and understood this policy.
We are committed to protecting your privacy and handling your data with the utmost care. If you have any concerns about how we process your data, please contact us immediately.
Information We Collect
We may collect the following types of information when you use our services:
- Registration Information — phone number, email address, username, and other details provided during registration
- Identity Verification — identification documents, facial recognition data, and other materials required for KYC compliance
- Device Information — device model, operating system version, unique device identifiers (IMEI/UDID), and browser type
- Usage Records — transaction history, operation logs, access timestamps, IP addresses, and browsing behavior
- Financial Information — bank account details, payment method information, and wallet addresses for deposits and withdrawals
- Communication Data — records of your communications with our support team, including chat logs and submitted tickets
How We Use Your Information
The information we collect is used for the following purposes:
- Providing, maintaining, and improving our platform and services
- Processing your transactions and executing your trading instructions accurately and on time
- Verifying your identity, preventing fraud, and ensuring account security
- Complying with applicable anti-money laundering (AML) laws and regulatory requirements
- Sending service-related notices, security alerts, and platform updates
- Responding to your inquiries, providing customer support, and handling complaints
- Conducting data analytics to enhance user experience and platform performance
Data Security
We implement industry-standard security measures to protect your personal information, including:
We regularly review and update our security practices to maintain the highest level of protection. All access to user data is strictly controlled through role-based access control (RBAC) systems.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account Data — Retained for the duration of your account plus 5 years after closure for legal compliance
- Transaction Records — Retained for a minimum of 5 years in accordance with financial regulations
- Communication Logs — Retained for 2 years from the date of communication
- Marketing Data — Retained until you withdraw consent or request deletion
Your Rights
You have the following rights regarding your personal data. To exercise any of these rights, please contact our Data Protection Officer:
- Right to Access — Request a copy of all personal data we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete personal data
- Right to Erasure — Request deletion of your personal data, subject to legal retention requirements
- Right to Portability — Request your data in a structured, commonly used, machine-readable format
- Right to Object — Object to the processing of your data for specific purposes, such as direct marketing
- Right to Withdraw Consent — Withdraw consent at any time where processing is based on your consent
Cookies Policy
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
You can manage your cookie preferences through your browser settings or our Cookie Preference Center.
Children's Privacy
Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take immediate steps to delete that information from our servers.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:
- We will notify you through a prominent notice on our platform or via email
- The "Last updated" date at the top of this policy will be revised accordingly
- For significant changes, we will obtain your explicit consent before applying the new policy
Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy, please do not hesitate to contact our Data Protection team:
We are committed to addressing your concerns promptly and will respond to your inquiry within 30 days of receipt.